The robots are wandering around the halls of the Health road, helping to deliver medicines and bring samples to the laboratory. They are among the new technologies implemented to improve efficiency while allowing doctors to focus on patient care.
These technologies, which include artificial intelligence, are designed to help staff with servile tasks. The Health road operates hospitals in Los Cats and Mountain View, as well as several urgent attention clinics through Santa Clara County.
The information director Deb Muro said that AI has been helping nurses and doctors with their tasks through the hospital for a few months until a couple of years.
“Every time IA implements, it implements a model and sometimes you need to train the model over time with more and more data,” said Muro. “I implements them, the pilots, proof, continue to adjust them and see that the Improves and better because it learns from the data.”
A AI device is a deterioration index, which monitors the vital signs of a patient such as temperature, blood pressure and respiratory speed, and predicts when the condition of a patient changes and notifies the personnel to send some to verify them. Wall said that its implementation has led to a fall in the percentage of events in which patients need resuscitation.
“It has avoided and reduced the number of cases that have code blues,” he added. It is called a blue code when a patient is in heart or respiratory trial or has a medical emergency that needs attention that needs immediate attention.
The road also implemented AI to evaluate the risk of falling a patient. An algorithm predicts that patients have more risk of having fun, which allows nurses to intervene with these patients to avoid spots or reduce them.
The Department of Radiology also received a technological impulse in the last year. Wall said that AI is being used to analyze radiographs with an initial reading to help doctors to prioritize patients. The AI can also resume incidental findings, other conditions that may not be so visible.
Wall said that AI has detected incidental findings in 166 people, which allows them to be treated. Technology has also helped doctors save an hour of work in turn.
Through the hospitals and clinics of El Camin, doctors can also make AI help them with SSS notes after a visit to the patient. Muro said doctors tend to write their notes when they get home instead of spending time with their families. She said they are implementing AI to help prevent doctors from having to do this work at home.
This environmental listening program takes notes of duration and after appointments. Then, the doctor checks the note and can sign it. Muro said it is useful for doctors because it saves time and improves precision, instead of forcing doctors to trust their memory of the visit hours after it happened.
The AI is also being used to help doctors write messages to patients who send them questions. The questions can be about prescribed claims or their condition. Muro said the AI will review the doctor’s table and notes and write an answer for the doctor, which they can edit. She said that this program has saved doctors time in writing answers and has allowed them to answer their patient’s questions more quickly.
“These two things are helping our doctors to be more efficient, and also helps with the quality of the data, the information, because it helps to bring that to the opinion of the doctors so they can sign it,” said Muro.
The Health road has also implemented a technology that monitor employee information, such as how many hours they could have worked, if they worked on any consecutive turn or if their birthday approaches, and needs. Wall said that this has improved the participation of employees, especially for nurses, based on survey tasks by staff.
Wall said that the Health road is looking to implement AI in its call centers using virtual agents that can respond faster and improve employee efficiency.